App Support

Support Team Hours of Operation

Our support team is available to assist you during the following hours:

• Monday to Friday: 9:00 AM to 5:00 PM (Eastern Standard Time)
• Weekends and Public Holidays: Closed

Please note that response times may vary depending on the volume of support requests.

First Response SLA

We strive to provide prompt assistance to all support inquiries. Our First Response Service Level Agreement (SLA) is as follows:

• Critical: Within 1 hour
• High: Within 2 hours
• Medium: Within 4 hours
• Low: Within 8 hours

Please note that these response times represent the maximum timeframe within which we aim to acknowledge your request.

Email Support

If you have any questions, issues, or feedback, please contact our support team via email at support@example.com. We will respond to your inquiry as soon as possible within our support hours.

When reaching out for support, please provide the following details to help us assist you more efficiently:

• Your name and contact information
• A clear description of the issue or question
• Any relevant error messages or screenshots
• Steps to reproduce the problem, if applicable

Thank you for using our app! We are dedicated to providing you with the best support experience possible.